A good teacher works in a cyclical manner. He has a vision for what he wants to accomplish, he designs lesson plans, he teaches a class. But the process is not over. He then evaluates his lesson, the response of the students, and thinks about changes or adjustments he can make. This is exactly the premise behind the BPM life cycle; it presents a cyclical model for businesses by which they can initiate and improve processes throughout the life of their business. Let’s take a look at the BPM life cycle and how it works for businesses.
Business Process Management life-cycle has 6 categories:
The goals are based on the strategy of the company. Each goal has a list of processes. For each main goal in the organization there is a responsible group of processes created by tasks. These tasks should be performed and the results reported within the scheduled time. Group of processes or tasks are created to achieve a certain goal. Group of small goals are created for achieving a main goal of a certain organization.
The design includes the identification of a process and “how exactly it should go”.
That includes the description of the process, the factors inside, signals and messages, escalation, SOPs (Standard and Operational Processes), agreements for the service level, execution of the tasks. The good design decreases the possibility for mistakes when the process is executed. Whatever processes we will include, the goal of the design process is to create perfect and effective theoretical design.
Modelling is using the theoretical design and suggesting a combination of opportunities.
Also includes “what will happen if?” analysing process. For example: “What will happen if I have 75% of the necessary resources? ”.
One of the methods to automate the processes is buying application that executes the steps in our process. The practice shows us that these applications very rarely execute correctly all the processes we need and in the order we need them. Another approach is to use combination of human work and application, but this process if very complex and makes the documentation also very complex. In response to all these problems, applications are developed to be able to allow the business process to define a computer language that can be executed by a computer.
The system will use the services of the connected applications for better performance of the processes (calculations payments, bonuses, etc.) or when the step is very complex the system will use human work. Compared with the other methods the direct execution of the process can be very clear and easily executed. In any case, automating processes require flexible and comprehensive structure. Business rules are used by the system to provide a description of management behaviour and generator business rules can be used to drive the implementation of the processes and problem solving.
Monitoring includes tracking of individual processes, so data given on the process can be easily seen and statistics on the performance of one or more processes can be involved. For example, we can look the client’s query and his execution (product arrived, waiting for delivery, paid invoice, etc.), so the problems can be quickly seen and removed.
In addition, this information can be used with clients and service providers to improve their relationship. Examples of these statistics are the generations of the measurements, how fast a customer request is made or how many requests have been met for the last month. These measurements can be labelled with three categories: cycle time, defects and performance. The level of monitoring depends on what information the business requires to evaluate and analyse and how the business is required to be seen – in real time, near real time, temporary.
This key includes receiving of the data for the modelling and monitoring processes of phases, the detection of a potential or current problem and the potential for saving time and resources and other improvements including the introduction of these opportunities to improve its design process. In the end the Optimization part saves a lot of resources and time.
When processes become too intermingled – too complex, that hampers achieving successful implementation and optimization which has a direct impact on realizing the desired results. It is advisable, at this point, to initiate the re-engineering of the entire business cycle. This step is necessary to achieve greater production and work performance.